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Immigration Detention Centers under the Microscope: Recent Reports Reveal Widespread Violations of the National Detention Standards

Immigrants' Rights Update, Vol. 21, Issue 6, July 20, 2007

By Karen Tumlin
NILC Skadden Fellow

     Over the last several months, independent reports have focused public attention on the substandard conditions immigrants face while detained by U.S. Immigrations and Customs Enforcement (ICE).  Although ICE has national detention standards outlining basic requirements for immigration detention, they are not legally enforceable, unlike the comparable rules for criminal detainees.  As a result, over 230,000 immigrants who are detained each year may be unable to win meritorious cases for relief from removal, such as asylum, because of the tremendous obstacles posed by detention, including lack of access to phones, counsel, and basic legal materials.  Recent reports have highlighted system-wide problems with detainees’ access to phones and medical treatment. 

Limited Access to Phones

     On July 6, 2007, the Government Accountability Office (GAO) released a report finding “pervasive” problems with the phone systems in detention centers across the country.  At each of the 23 facilities it visited, the GAO encountered problems with the phone system that limited detainees’ ability to place calls free of charge as required under the ICE National Detention Standards.  Under the standards, detainees must be permitted to place free calls to legal service providers, their consulates, and the courts in order to ensure that detainees can secure counsel and pursue their claims to remain in the United States.  In addition, detainees must be able to call the Office of the Inspector General (OIG) hotline to report complaints of abuse or other detention issues.  Most facilities use a pro bono phone system created through a contract between ICE and a private company to meet these requirements.  The GAO investigators found widespread problems with this phone system, including various technical failures and inaccurate or incomplete phone listings, all of which hampered detainees’ ability to make the mandated phone calls.  Of particular concern, the OIG report number was restricted at 12 of the 17 facilities tested. 

     The GAO report also raises concerns about ICE’s annual inspection process for detention facilities.  Since 2002, ICE has endeavored to inspect each detention facility annually to monitor compliance with the detention standards.  In addition to conducting its own visits to detention facilities, the GAO also reviewed ICE annual reviews for these facilities to determine to what extent ICE process has actually captured problems with noncompliance.  The results showed that ICE’s own reviews dramatically underreport violations of the detention standards.  Although the GAO found numerous failures and deficiencies in the pro bono phone system at 16 of the 17 facilities that used the system, it found that ICE inspection reports disclosed phone problems only at five of these facilities, and in two of these cases reported the problems only as “concerns” rather than deficiencies.  Finally, the GAO also reviewed the monthly performance data on the pro bono phone system that the contractor has reported to ICE for the past five years and found that 41 percent of all pro bono calls attempted through this system failed.  In some months in 2006, the failure rate for these calls was between 60 and 65 percent. 

     As a result of this report, ICE has agreed to take much-needed action to improve detainees’ access to phones.  For example, ICE said it would make corrections to its annual review process to ensure that detention or agency staff frequently tests phones to ensure mandated free calls can be made.  In addition, ICE has agreed to set up procedures to ensure proper monitoring of contractor performance.  

Inadequate Medical Treatment

     Recent reports have also highlighted longstanding problems that detainees face in obtaining the most basic medical care.  Due to the inadequate provision of medical treatment, some immigrants suffer long-term damage to their health and some even die in detention.  At the end of June, the New York Times reported a new tally of the number of immigrants who have died in detention—62 since 2004.  Before ICE disclosed this number to the New York Times, advocates only knew of approximately 20 deaths during this period.  (See Nina Bernstein, “New Scrutiny as Immigrants Die in Custody,” New York Times, June 26, 2007.) 

     Many of these deaths could have been prevented had ICE adhered to its own detention standards regarding medical care, and diagnosed and treated basic medical problems.  The Times article relays grim tales of detained immigrants, including a woman detained in New Mexico whose requests for medical care went unanswered for weeks before her death, a man in Virginia who huddled for warmth next to the dryer in his housing unit after guards failed to provide his kidney medication, and a lawful permanent resident detained in Virginia whose cellmate could not rouse a guard for 20 minutes after she fell from the top bunk of their cell.  Worse still, the article describes detention staff callously telling a detainee his medication was unavailable because ICE does not pay enough for medical care, as well as the testimony of a warden plainly stating that his facility fell below constitutional requirements for medical care due to the constraints place on it by ICE.   

     The Times article touched off a firestorm of press, including subsequent editorials in the New York Times (“Gitmos Across America”) and the Washington Post (“An Immigration Basic: Broad Reform May Have to Wait, Decent Treatment at Detention Centers Does Not”) highlighting the dire consequences of the decades-long expansion of immigration detention, increased immigration enforcement, and a woefully unregulated detention system.  The Post editorial was published shortly after the prospects for comprehensive immigration reform died in the Senate, and it called for reforms to the immigration detention system outside of the context of comprehensive reform.  In particular, the editorial called for the promulgation of binding detention standards and an independent review of the sprawling immigration detention system. 

     ICE felt compelled to respond to the New York Times article.  John Torres, director of ICE’s Detention and Removal Operations, submitted a letter to the editor, published on July 4, 2007, stating that ICE did not “believe that only healthy individuals should be accountable for violating the law, while others should get a pass.”  He went on to explain the deaths of detained immigrants by claiming that for “a population that typically has little preventive or continuing medical care, it’s sadly unsurprising that health issues are prevalent and that some chronic conditions result in death.” 

New Report Being Prepared

     NILC has expanded its work on immigration detention as a consequence of its role as lead counsel in Orantes-Hernandez v. Gonzales, a case in which the federal government sought to dissolve a landmark, nationwide injunction won by NILC and co-counsel in 1988 that provides basic due process rights and detention protections to Salvadoran immigrants.  The injunction required the former Immigration and Naturalization Service (whose functions were taken over by the Dept. of Homeland Security, of which ICE is a bureau) to provide detained Salvadoran immigrants with information about their rights, as well as access to phones, visits by legal counsel, writing materials, and law libraries while in detention.  The injunction sets out basic requirements for detainee access to counsel and legal rights information designed to improve these conditions for all immigration detainees, and ICE incorporated these requirements into the agency’s National Detention Standards. 

     Through recent discovery in the Orantes case, NILC obtained nearly 20,000 pages of never-before-released documents from ICE that demonstrate the agency’s failure to adequately monitor the conditions of immigration detention.  In addition, NILC, the ACLU of Southern California, and the law firm of Holland and Knight are drafting a report summarizing the deplorable detention conditions and violations of the government’s standards documented in this previously unavailable information.  The report will make research-grounded recommendations for systematic changes to the government’s monitoring system for immigration detention and serve as a vehicle to reform this under-regulated and growing system. (For more information on this effort, see a presentation prepared by NILC and the ACLU of So. Calif., U.S. Immigration Detention System: Substandard Conditions of Confinement and Ineffective Oversight.)

 

 

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